SP Data LLC Selects Cleveland Plus Region for US Headquarters
10/30/2008
SP Data LLC, a global provider of strategic response management services announced today that it will make Ohio its home. SP Data intends to support Fortune 500 companies from its new Ohio location, which will likely be in Richfield, OH, where the firm will employ 400 individuals including managerial and technologies positions and contact center associates. In addition, the firm plans $2.5 million of capital investment into the new operations.
The company considered many regions for this expansion. According to SP Data CEO, Dan Plashkes, the firm chose Ohio as its US headquarters in large part because of the quality and availability of workforce. “Ohio offers the most abundant and best skilled labor pool,” said Plashkes. “The people of Ohio have an excellent work ethic and we believe the present market conditions are perfect for SP Data and perfect for Ohio.” SP Data made this choice after discussing Ohio workforce with a panel coordinated by Team Northeast Ohio (Team NEO) that included some of Northeast Ohio’s largest employers including KeyBank, US Bank and FirstEnergy.
In addition to its US headquarters, the Ohio operations will also serve SP Data’s mostly Fortune 500 customer base with inbound and outbound list and response management, reporting, project and account management, and business process engineering. As an industry leader, quality was a critical factor in this location decision. “Ohio fits all of the criteria for excellence,” Plashkes added. “Doing business in Ohio is good for SP Data and a great decision for Ohio corporate business executives who prefer engaging great Ohio talent to drive revenue and profits.”
Tom Waltermire, CEO of Team NEO said, “As an industry leader serving Fortune 500 firms, SP Data is a great fit for Northeast Ohio,” Northeast Ohio ranks seventh in terms of the presence of Fortune 500 presence. “SP Data’s choice confirms that Northeast Ohio is a strong environment for growing global businesses.”
SP Data worked with a collaborative economic development team to secure its Northeast Ohio location decision, including the State of Ohio, Team NEO, the Greater Akron Chamber, Village of Richfield, and the Youngstown-Warren Regional Chamber, who presented the opportunity regionally.
About SP Data:
SP Data Response Management is a Business Process Expert (BPE) in the development and execution of sophisticated contact center solutions including workflow, multi-channel technology and contact center mitigation and migration to self help and Internet solutions. The company offers a full range of Customer Relationship Management Services, delivering high quality service, leading-edge technology, and integrated solutions to Fortune 500 clients. SP Data heavily invests in its primary resource: its employees; and as such, is comprised of exceptional people that are passionate about the customer experience. As a leader at the forefront of contact center solutions, SP Data began its roots in the earliest days of the emerging contact center industry in Canada. Since 1986, the SP Data Management Team has been responsible for creating, building and operating large scale contact centers within the following organizations: S&P Data, IDRC, Teletech, and eAssist Global Solutions. Clients have included Sprint, Bell Canada, British Telecom, Citizens Bank, Rogers Cable and Wireless, AT&T, First USA, CIBC, Wells Fargo, UPS and Mercedes Benz. The company has operations in Hamilton and Toronto, ON, Canada, Solana Beach, CA, and Northeast Ohio, and has exceeded $1 billion in call center business.
Contact Information:
Dan Plashkes, CEO
SP Data LLC
619-318-7000
Dan.plashkes@spdatallc.com
www.spdatallc.com
About Team NEO:
Team NEO markets Northeast Ohio to attract business investment in targeted industry clusters. The organization is a joint venture of the largest metropolitan area chambers, representing 4 million people in 16 counties. Team NEO serves as a central resource, informing and serving those considering investment in Northeast Ohio and is a co-founder of the Cleveland Plus Marketing Alliance, a coalition to drive strategic, long-term marketing for Northeast Ohio. In 2007, Team NEO attracted 95 new qualified business investment leads that led to $46 million in new annual payroll and nearly $100 million in incremental annual economic impact for Northeast Ohio.
Contact Information:
Carin Rockind, Vice President Marketing and Communications
Team NEO
216.363.5426
crockind@teamneo.org
www.teamneo.org.
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